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1. What is NESTICT Cloud?

NESTICT Cloud is a secure, private file storage and collaboration platform powered by Nextcloud.
It enables you to:

• Store and manage your files safely online
• Share data securely with others
• Access your content anytime, on any device
• Synchronize files across desktop and mobile devices

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2. How do I access my NESTICT Cloud account?

You can log in through your web browser using the following credentials:

Tip: Save the web address as a browser bookmark for quick access.

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3. What are my storage details?

You currently have ample available space for uploads and collaboration.

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4. How do I upload files or folders?

To upload through the web interface:

1. Log in at https://www.icloud.nestict.com
2. Click the “+” (Add) icon on the top bar
3. Select Upload file or Upload folder
4. Choose files from your computer — upload starts automatically

 You can also drag and drop files directly into the browser window.

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5. How can I organize my files?

• Click “+” → “New Folder” to create folders.
• Drag and drop files between folders.
• Use the three-dot (⋮) menu next to a file for options such as rename, move, or delete.
• Mark important items as Favorites for easy access later.

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6. Can I share files or folders securely?

Yes.
To share a file or folder:

1. Hover over the file and click the Share icon.
2. Choose “Share link” to create a secure external link.
3. You can set:
   • Password protection
   • Expiration date
   • Read-only or upload-only permissions

???? NESTICT Cloud uses SSL encryption for all connections, ensuring your data remains private and secure.

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7. How do I sync files with my desktop or mobile device?

Desktop (Windows, macOS, or Linux)

1. Download the Nextcloud Desktop Client:
   https://nextcloud.com/install/#install-clients
2. Enter your cloud address: https://www.icloud.nestict.com
3. Log in with your username and password.
4. Choose which folders to synchronize automatically.

Mobile (Android or iOS)

1. Install the Nextcloud App from Google Play or the App Store.
2. Launch the app and enter: https://www.icloud.nestict.com
3. Log in using your credentials.
4. Syncing ensures your files are always up to date across devices.

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8. How do I check my storage usage?

1. Log in to your NESTICT Cloud dashboard.
2. Look at the storage indicator at the bottom-left corner.
3. The usage bar displays:
   • Used space
   • Free space
   • Total storage capacity

Example: 0.5725 GB used out of 50 GB (1.15%).

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9. How can I enhance my account security?

We recommend the following best practices:

• Change your password regularly from your Profile → Settings → Security.
• Enable two-factor authentication (2FA) if available.
• Avoid sharing passwords or saving them in browsers.
• Always log out from public computers or shared devices.
• Use strong passwords (mix uppercase, lowercase, numbers, and special symbols).

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10. What should I do if I forget my password?

1. Visit the login page: https://www.icloud.nestict.com
2. Click “Forgot password?”
3. Follow the email instructions to reset it.
   If you encounter any issues, contact support (see section below).

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11. Who can I contact for help or support?

For technical assistance, billing, or account-related inquiries, reach out to:

NESTICT INFOTECH Support

• Email: support@nestict.com
• Phone: +254 711 602 911 / +254 705 042 522
• Website: Buy a package

Our support team is available to guide you through setup, file recovery, or performance issues.

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12. What are the key benefits of NESTICT Cloud?

✅ Reliable cloud hosting powered by Nextcloud
✅ Secure file access from anywhere
✅ Real-time synchronization and sharing
✅ Private and compliant with data protection standards
✅ Fully managed by NESTICT INFOTECH